Terms and Conditions
When you make a booking with Gang Gang Tours Pty Ltd (ACN 612628878), you agree to have read and accept the following terms and conditions.
All advertised dates, itineraries and prices are valid until 30 April 2022.
To travel with us, international guests will need comprehensive travel insurance that covers cancellation, and that includes the highest level of medical cover available. You will need to show it to the guide before you board the bus. We strongly suggest that domestic guests also have comprehensive travel insurance that covers cancellation and emergency accommodation. Yearly domestic policies are available from AUD$200. Please speak to your travel agent, or visit CHOICE for unbiased product reviews. Please see our FAQs for more information.
Payment and cancellation policy valid until 30 April 2022
A $150 non-refundable deposit is paid at the time of booking to secure your place. The balance of the tour cost (plus a single supplement if applicable) is payable 30 days prior to departure. If a booking is made within 30 days of the departure date, full payment will be required at the time of booking.
Our tours require extensive planning, coordination and costs, as well as advance bookings of accommodation and activities. In the unfortunate event that you have to cancel your tour with us, the following cancellation fees will apply:
Bookings cancelled more than 30 days prior to departure – $150 administration fee
Bookings cancelled less than 30 days prior to departure – 100% of tour cost, plus single supplement if applicable.
PLEASE NOTE: The 30 days payment of tour balance and cancellation time frame may be variable during times of COVID lockdowns and border closures in areas that impact on our tours. If appropriate, tour balances may be payable closer to the tour departure date, and different cancellation terms may apply, as determined by the Director of Gang Gang Tours in each instance.
If we are able to fill your seat, all monies possible will be refunded to you, minus a $150 administration fee. Please note that your tour cost is fully transferrable. If you have someone that is willing to take your seat on the tour, a simple transfer can take place, and all monies received from the new guest will be transferred to you, minus a $150 administration fee.
If you have to cancel your tour due to COVID-19 lockdowns or border closures, all monies paid (minus any monies not refunded to us by third party accommodation and/or activity providers) will be held in credit for you for a future tour.
PLEASE NOTE: If you cancel your tour within 30 days of departure, for any reason (other than COVID-19 lockdowns or border closures), we cannot guarantee the refund of any monies. All efforts will be made to fill your seat and/or provide a refund or credit to you wherever possible. We strongly recommend that you purchase a comprehensive travel insurance policy that covers cancellation.
Notice of cancellation must be received in writing and must be sent to firstname.lastname@example.org or PO Box 568 Jindabyne NSW 2627.
Transferring to another tour date may be treated as a cancellation if we cannot fill your seat.
Our customised private tours will require a 30% non-refundable deposit, payable on booking. The balance of the tour cost will be due 45 days prior to departure, with no refunds after this time.
Our scheduled tours require a minimum of six persons to run.
PLEASE NOTE: If a tour is cancelled by us due to Force Majeure (i.e. circumstances and/or events outside the control of Gang Gang Tours Pty Ltd) such as (but not limited to) bushfires, floods and pandemics, all monies possible will be refunded to you, minus your $150 deposit which will be held as credit for you for a future tour (and will be fully transferable). In addition, if any of our third-party providers do not provide a refund to us, then these monies will also be held in credit for you.
Any information we collect from you, will only be used for the purpose of providing our tour product to you, and will be kept confidential. We may use your email address in the future to let you know about new Gang Gang Tours products and news.
Health, fitness and medical conditions
Any pre-existing medical conditions must be disclosed at the time of booking, and a Confidential Application and Medical History Form may be emailed to you, to be completed prior to departure. We may request further information and/or a medical clearance to travel (at your expense), before your booking is confirmed.
Our tours suit guests of all fitness levels, however, our guests’ mobility should be adequate to board and disembark our mini-bus or 25 seater bus (2-3 steps with handrails available) and to negotiate a few steps at some locations. Some of our tours involve more walking than others (e.g. our garden tours, or tours including guided town walking tours). Please familiarise yourself with the tour activity inclusions before booking.
Gang Gang Tours is a non-smoking tour operation.
Change of itinerary
From time to time, travel routes, activities, accommodation and scheduling may have to be changed with little or no notice due to, but not limited to, events such as inclement weather, road works, natural disasters, operational issues, accidents, or other unforeseen circumstances. In these instances, no refunds will be offered, nor is Gang Gang Tours liable for any cancellation fees incurred from connecting services. If while on tour, additional accommodation costs are incurred due to (but not limited to) the factors listed above, these additional costs will be the responsibility of the guest. These ’emergency accommodation’ costs are claimable on a comprehensive travel insurance policy.
Yarrangobilly Caves House
This heritage listed accommodation is very popular, and a long lead time is required to guarantee availability. Every effort will be made on every tour to secure this accommodation, but if it is not available, then an alternative of equal quality will be provided.
Acceptance of risk
Your safety and comfort are our highest priority. All of our guests participate in our tours at their own risk, and Gang Gang Tours can accept no responsibility for any loss, accident, illness or injury incurred by you. All guests will need to sign liability waivers before they can board the bus.
Limit of liability
To put together our tours, we work with a number of other quality businesses, who also have your safety and comfort as their number one priority. Some of these providers may also require you to sign a liability waiver before participation. Gang Gang Tours takes no responsibility for any act of neglect by these providers or their agents that may result in loss, accident, illness or injury to you.
Authority on tour
Guests must abide by any direction given by the tour guides regarding their behaviour and/or actions. This is especially important in National Parks, in or near a body of water, and in any area with elevated and/or particular risks and hazards, as deemed by the tour guides. Failure to abide by the tour guides’ direction may result in denial of onward travel with no refund. This also pertains to any behaviour or action, as deemed by the tour guides, to be negatively impacting on the safety and or enjoyment of another guest or guests.