What are the fitness and mobility requirements for guests?

Our tours are designed to suit those in the 50+ age range, but of course, we don’t have set age limits. Most of our tours include steps at some locations, walking over uneven surfaces, and walking to and from some activities and/or meals. If a tour includes flights of stairs, and/or longer walks, this will be noted at the end of that tour’s itinerary. Guests should be able to manage their own luggage, although Jeff and Janine do aim to help with your bags at every opportunity. Unfortunately, we cannot accommodate walking frames, as our bus does not have any under-bus storage, and we cannot guarantee smooth level access at all locations. The only form of walking aid that can be accommodated is a walking stick.

Most of our accommodation will have level access and walk-in showers. If level-access rooms and/or walk-in showers cannot be secured for all rooms at a specific property on a particular tour, this will also be noted at the end of that tour’s itinerary. If this is the case, please advise us if you will require the rooms with level access and walk-in showers on your chosen tour.

On our private customised group tours, we welcome people of all ages, including families and children.

Do I need travel insurance?

International guests will need comprehensive travel insurance in order to travel with us. We also strongly suggest that our domestic guests have comprehensive travel insurance that covers cancellation, amendment and emergency accommodation.

NRMA Insurance has very competitive domestic travel insurance. To cover cancellation costs of more than $1500, guests would need to purchase comprehensive travel insurance (as opposed to cancellation only). Premiums range from approximately $50 to $200, depending on the excess selected, being a single or couple policy, and whether it is a single trip or annual multi-trip policy. These figures (acquired on 19/12/22) were based on travellers of 65 to 85 years, before pre-existing health conditions were taken into account. NRMA’s comprehensive domestic travel insurance covers unlimited cancellation costs due to ‘unexpected’ circumstances including bushfire, flood, new pandemics, and unexpected health problems. COVID-19 cover is also available. Some insurers may request that travel insurance is purchased before a deposit is paid. Call 1300 305 790 for more information.

Please see our Terms and Conditions for more information about our cancellation policies.

How much luggage can I bring?

We suggest that you pack as lightly as possible, and limit your luggage to your daypack or handbag, plus one soft bag, backpack or suitcase. Only your daypack or handbag will be with you in the mini bus. Your other bag will be in the luggage trailer with other tour supplies and equipment.

What do I need to bring?

Comfy walking shoes and warm socks
Small bag or daypack for the bus, as your luggage will be in a separate luggage trailer
Water bottle for the bus
Face mask and hand sanitiser
Raincoat or umbrella
Warm jumper or coat, as it can get cold in the Snowy Mountains at any time of year!
The dress code for any eateries that we patronise is definitely casual.

What will the weather be like?

On our Snowy Mountains Hydro Majestic tour, you will reach a height of 1840m above sea level. The Australian Alps can receive snow at ANY time of the year, and in the summer months, it can reach 40 degrees Celsius on the coast. That’s why we recommend that you pack for all weathers! But that doesn’t mean you have to bring a whole lot of stuff. Have a look at our “What do I need to bring?” section below to help keep your packing light.

When should I get to Canberra, and what can I do in Canberra before the tour?

We suggest that you get to Canberra a few days before the tour starts, as there is a lot to see and do in the nation’s capital! It would take too long to list everything here, so take a look at this awesome website http://visitcanberra.com.au/  You will need to be in Canberra at least the day before the tour departure, as we depart Canberra at 8:30am on Day 1.

How do I get to Canberra?

NSW Train Link runs several services a day, departing from Sydney Central Station and arriving into Canberra Kingston Station. From Canberra Kingston Station, you will need to get a taxi to your accommodation.

Murrays Coaches run hourly services from Sydney Central Station (they can also pick up at Sydney International airport), arriving at Canberra Jolimont Centre (downtown Civic). You may have to get a taxi from the Jolimont Centre to your accommodation.

Many domestic airlines (usually!) fly to Canberra from many cities and towns in Australia. From Canberra Airport, you can get a taxi or a shuttle bus to your accommodation.

Where should I stay in Canberra?

Our favourite place to stay in Canberra is the Pavilion on Northbourne. It is a gorgeous hotel, with a quality bar and restaurant in the middle of a huge, green, leafy atrium. It is in a great location, and is walking distance to the CBD, as well as the yummy restaurant districts of Dickson and Braddon.

If mobility is an issue, be sure to inquire about their Apartments and One Bedroom Suites which have walk-in showers. They also have fully accessible, Easy Access accommodation in their partner hotel; The Aria, which is right next door on Dooring St.

The Pavilion on Northbourne is delighted to offer Gang Gang Tours’ guests a 15% discount off the best available rate at their lovely establishment in the heart of Canberra. Information on how to book at the special discounted rate is shown below.

There are a number of ways that you can make a reservation with them:

By phone – You can call their central reservations team on 1800 828 000 (Free call from within Australia) or (+61) (2) 6247 6888 from overseas. When you call, let their friendly team know you wish to book using the booking code “EXCLUSIVE” and they will make your reservation.

Online – You can book via their website www.capitalhotelgroup.com.au using your special code: EXCLUSIVE

  1. Select the property you wish to book by clicking on the Book Now tab.
  2. Select the hotel and date you wish to book and click ‘Search Availability.’
  3. Click the Promotion Code drop down and enter your special code of EXCLUSIVE
  4. Your rate will then appear and you can continue with your reservation.

All bookings made via their website require payment at the time of reservation. No credit card surcharges will be applied.

By email – You can email their central reservations team at reservations@capitalhotelgroup.com.au with the dates and details of your booking.

***Make sure you book DIRECTLY with the hotel in one of the ways above, to be guaranteed the best possible rate available.***

If you are driving to Canberra, The Pavilion on Northbourne can provide secure parking for guests free of charge!

How do I contact Gang Gang Tours when I am in Australia?

If you are an international guest, we strongly suggest that when you land in Australia, you purchase an Australian Telstra SIM card for your phone. These can be purchased at the airport, post office or at a Telstra shop. We recommend Telstra because they have the best coverage in the areas we will be travelling to. As soon as you have your Australian phone number, you can call or text us on 0412 173 430 so we can then correspond by phone. Please note, that even with Telstra, you will not receive 100% coverage all day, every day, as we are often in beautiful, unspoilt national parks!